A broad definition of leadership focuses on the ability to inspire and organize other people to achieve a shared goal, typically on a schedule. Leadership skills are important in any organization, since they facilitate strong teams and the ability to get tasks done efficiently. You might demonstrate “soft” leadership skills like patience, empathy and deep listening while your colleague demonstrates strengths in risk-taking and decision-making.
Emphasize these soft skills in your resume and cover letters. Come to job interviews prepared to discuss times when you used these important customer service skills. Clear communication is essential to customer service. You need to know what the customer wants and be able to articulate what you can do for the customer.
When writing an email, always consider your audience and your intended purpose. Fit your writing (and your manners) to suit the intended audience and purpose. Emails sent to close friends and family members can be a bit more informal than emails sent to an instructor, to a work colleague, to a business, or on behalf of a business. Email etiquette refers to the code of conduct that guides behavior when writing or responding to emails.
Business etiquette is a set of manners that is accepted or required in a profession. Often upheld by custom, it is enforced by the members of an organization. Those who violate business etiquette are considered offensive. The penalty for such behavior frequently lies in the disapproval of other organization members. Business etiquette is important because it creates a professional, mutually respectful atmosphere and improves communication, which helps an office serve as a productive place. People feel better about their jobs when they feel respected, and that translates into better customer relationships as well.
Team building creates stronger bonds among the members of a group. The individual members respect each other and their differences and share common goals and expectations. Team building can include the daily interaction that employees engage in when working together to carry out the requirements of their jobs. This form of team building is natural and can be assisted if the group takes the time to come up with a set of team norms.
A way of looking at problems or situations from a fresh perspective that suggests unorthodox solutions (which may look unsettling at first). Creative thinking can be stimulated both by an unstructured process such as brainstorming, and by a structured process such as lateral thinking. These include brainstorming, drawing techniques such as mind-mapping and rich pictures, and role-play techniques. There is undoubtedly considerable scepticism about many of these techniques. However, most if not all have some science behind them, and certainly some evidence that they work. It is worth keeping an open mind when you try them.
Negotiation is a type of discussion used to settle disputes and reach agreements between two or more parties. Generally, a negotiation results in a compromise where each party makes a concession for the benefit of everyone involved. Negotiations occur frequently within the workplace and may occur between coworkers, departments or between an employee and employer. Professionals may negotiate contract terms, project timelines, compensation and more.
It is important to emphasise that dealing with conflict early is usually easier, because positions are not so entrenched, others are less likely to have started to take sides, and the negative emotions are not so extreme. The best way to address a conflict in its early stages is through negotiation between the participants.
In the business sense of the word, adaptability entails being open to new ideas and concepts, being able to work on an independent basis or with a team as the situation demands, and juggling multiple projects without getting flummoxed when conditions abruptly change. The ability or degree of willingness to which one adapts in such situations essentially determines one’s level of flexibility — and possibly the heights they will achieve in the future.
Interpersonal skills are traits you rely on when you interact and communicate with others. They cover a variety of scenarios where communication and cooperation are essential. Active listening means listening to others with the purpose of gathering information and engaging with the speaker. Active listeners avoid distracting behaviours while in conversation with others.
Collaboration means working together with one or more people to complete a project or task or develop ideas or processes. In the workplace, collaboration occurs when two or more people work together towards a common goal that benefits the team or company. Workplace collaboration requires interpersonal skills, communication skills, knowledge sharing and strategy, and can occur in a traditional office or between members of a virtual team.
Lack of accountability is everywhere. It’s a contagious virus that infects minds and paralyzes progress. Any time you experience poor results, look closely at the sequence of events leading up to the poor results and you will almost always find that many of the people involved (including yourself) failed to take sufficient ownership of the problems and their solutions.